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Help Center

Help Centre


How do Pre-Orders work?

When will my Pre-Order item/s be sent?

Can I cancel my Pre-Order item/s before they are shipped?

What is your returns policy on Pre-Order item/s?

Can I Pre-Order item/s in-store?

Which items are available for Pre-Order?


Do you deliver to rural addresses?

I entered the wrong shipping details.

Will I be charged for international import duties and taxes?

Do you send P.O boxes?

Do you ship internationally?

Order Processing

Can I cancel my order?


Can I return for a different size?

Returns & Exchanges

How do I return my order?

How do I know if you have received my

My return got lost on the way?

I need to return a faulty garment.

I have not received my refund yet.

How will I be refunded if I use Afterpay/Laybuy?

Why wasn’t I refunded the full amount?

Am I able to return my online order in store?

Can I return my online order for a different size or new garment?

Can I return sale items?

Can I return earrings, cosmetics, facemasks or lingerie?

Can I get a refund on my order if I purchased it using a gift card?

I am returning an item I received as a gift?

Store Credit

What can I use my store credit on?

Where can I find my store credit?

I cannot sign in.

How do I use my store credit?

I have a credit, but it is not on my account?

Can I use my instore credit, online as well?

What happens if I return my order for a refund that I used a store credit on?

What happens to the rest of my credit if I don’t use it all on an order?

Does my store credit have an expiry?

If I return an order back for a store credit, what happens if I used Laybuy/Afterpay?

Gift Wrapping

Do you offer gift wrapping?

Sending as a gift?

Gift Cards

What's the difference between an E-giftcard and Physical Gift card?

How do I check my balance on my physical gift card?

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