ONLINE RETURNS POLICY
Due to the nature of shopping online, whereby you don’t get the chance to try something on, we totally understand that an item might not look quite as you expected when choosing it from an image. Therefore, our returns and exchanges policy are slightly different when purchasing items online compared to purchasing items in store.
Our customer service team can help you with your return from 9am to 5pm, Monday to Friday.
Email: care@floandfrankie.com.au
Lost your Returns Form?
Not a problem! You can find it here
Online Returns Policy
The Returns Form must be fully completed and included with your parcel.
Full priced items can be returned within 30 days of receiving the product for a credit or refund online.
Sale items are eligible for a credit (not refund).
All tags and packaging must be attached and intact (including shoeboxes).
All items must be in original unworn condition.
We cannot accept returns on lingerie, swimwear and earrings for hygiene reasons.
How Do I Send Back My Return?
For all returns, please post your parcel to our returns address noted below. Online returns are processed during business hours Mon-Fri, from 9am-5pm:
FLO & FRANKIE RETURNS, C/O GC3PL, 14 HAWKER ST, CURRUMBIN, QLD,4223
Returns Address
FLO & FRANKIE RETURNS, C/O GC3PL, 14 HAWKER ST, CURRUMBIN, QLD,4223
Returns on Sale Items Online
Please choose carefully as we do not offer refunds on sale items. Sale items will only be accepted for an online credit (not refund) within 30 days of delivery.
Faulty or Damaged Items
If you believe your item has a fault, please email images of the fault and your order number through to our Customer Care team at customercare@floandfrankie.com.au we are happy to repair where possible, provide you with an exchange item, a store credit or refund.
Returns Online during Promotional Periods
You may return full priced items purchased in key promotional sales including Black Friday and Boxing Day sale (this excludes Sale on Sale items) within 30 days for a Store Credit.
All Sale on Sale items (further reduced sale items) purchased during promotional periods online are eligible for a credit (not a refund)