ONLINE RETURNS POLICY
We hope you love your new items, but if not, let’s make it right!
We happily accept returns within 30 days.
Online Returns Policy
We want you to be able to shop confidently, knowing we’ve got your back!
- Items can be returned within 30 days for an exchange or refund.
- Items must be unworn with no signs of wear and tags attached (shoes must be in original box)
- Items marked as FINAL SALE are already heavily discounted and not eligible for a refund or exchange.
Online purchases:
- Please allow 1-2 working days for refunds to be processed.
T&Cs – the boring stuff:
- You’ll need your Proof of purchase
- Sorry, for hygiene reasons, no returns on lingerie, swimwear and earrings
- Items bought at Outlet must be returned to an Outlet store.
For further assistance, our friendly customer service team can help you with your return from 9am to 5pm, Monday to Friday.
Email: care@floandfrankie.com.au
How Do I Send Back My Return?
For all returns, please post your parcel to our returns address noted below. Online returns are processed during business hours Mon-Fri, from 9am-5pm:
FLO & FRANKIE RETURNS, C/O GC3PL, 14 HAWKER ST, CURRUMBIN, QLD,4223
Faulty or Damaged Items
We offer a credit for repair costs, so you can continue to enjoy your item and avoid unnecessary landfill.
Not repairable? We offer an exchange or refund.
Please email images of the fault and your order number through to our friendly customer care team at care@floandfrankie.com.au and they'll be happy to help!