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Pre Order FAQ
What is a pre-order?
A pre-order allows you to reserve an item before it becomes available for general sale. It’s the best way to secure your size and style before they sell out!
How do I place a pre-order?
Shop as normal, eligible items will be clearly marked as Pre-Order. Just add to cart and check out like usual. We’ll take care of the rest!
When will I be charged?
Your card will be charged at the time you place your pre-order, securing your item ahead of release.
Can I cancel or change my pre-order?
Yes! You can cancel your pre-order any time before it ships. Just click the link below to manage your order:
Manage My Order
Please note: Once your item has shipped, it follows our Returns Policy.
Can I combine pre-order items with in-stock items?
Absolutely! Just note they will be shipped separately:
In-stock items ship right away
Pre-order items ship once available
You’ll only be charged once for shipping (if applicable).
Why does my checkout look different?
You may notice a slightly different checkout experience for pre-orders. That’s because we partner with Purple Dot, a trusted pre-order platform, to help us manage this process smoothly.
What happens if there’s a delay with my pre-order?
While rare, delays can happen. If your estimated shipping date changes, we’ll contact you right away and give you the option to wait or cancel for a full refund.
Will pre-order items ever sell out?
Yes! Pre-order stock is limited. Once it's gone, items will be marked as Sold Out. We recommend ordering early to avoid missing out.
Can I return a pre-ordered item?
Yes, pre-orders are fully returnable under our Returns Policy
Need more help?
We’re here for you: customercare@floandfrankie.com
