SHIPPING AND DELIVERY

FREE SHIPPING | AU

Free shipping when you spend over $100 within Australia.

*Does not apply to gift cards or credits

DELIVERY COSTS | AUSTRALIA

Flat Rate Shipping | Australia $9.99

AUSTRALIA DELIVERY TIME FRAMES

We are currently partnered with DHL for international shipping to Australia.

We aim to dispatch all orders within 24 hours between Monday - Friday for orders received before 10am AEST.

Metro cities across Australia can expect delivery within 1 day excluding Perth and Cairns which will take 1-2 days. Rural areas across Australia will take anywhere between 2-3 days.

To track your order, please visit : www.dhl.com/au-en/home/tracking

DELAYS DURING SALES PERIODS

Please note that during our sale/promotional events such as Black Friday and Christmas, delivery may be longer than the specified delivery times.

To guarantee delivery before Christmas, we recommend placing your order by 18th December to ensure it arrives on time.

BULKY ITEMS

Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.

RETURNS

For all return queries, please visit our returns page.

STILL HAVE SOME QUERIES?

We’re here for you! You can contact us on:

EMAIL: care@floandfrankie.com.au

LIVE CHAT: www.floandfrankie.com.au