RETURNS POLICY
We hope you love your new items, but if not, let’s make it right!
We happily accept returns within 30 days and offer seamless returns through Refundid.
Simply visit our returns portal below to begin your return:
Online Returns Policy
We want you to be able to shop confidently, knowing we’ve got your back!
- Items can be returned within 30 days for an exchange or refund.
- Items must be unworn with no signs of wear and tags attached (shoes must be in original box)
- Items marked as FINAL SALE are already heavily discounted and not eligible for a refund or exchange.
- Any gifts purchased from 15th Nov 2024 are eligible for exchange by 31 January 2025
Online purchases:
- Please allow 1-2 working days for refunds to be processed.
- We offer seamless returns through Refundid
- Please print return form and include it in your parcel. If you are unable to print, please handwrite return info and include within your return.
- Click here to start your easy return.
T&Cs – the boring stuff:
- You’ll need your Proof of purchase
- Sorry, for hygiene reasons, no returns on lingerie, swimwear and earrings
- Items bought at Outlet must be returned to an Outlet store.
For further assistance, our friendly customer service team can help you with your return from 9am to 5pm, Monday to Friday.
Email: care@floandfrankie.com.au
How Do I Send Back My Return?
For all returns, please post your parcel to our returns address noted below. Online returns are processed during business hours Mon-Fri, from 9am-5pm:
FLO & FRANKIE RETURNS, C/O GC3PL, 14 HAWKER ST, CURRUMBIN, QLD,4223
Faulty or Damaged Items
We offer a credit for repair costs, so you can continue to enjoy your item and avoid unnecessary landfill.
Not repairable? We offer an exchange or refund.
Please email images of the fault and your order number through to our friendly customer care team at care@floandfrankie.com.au and they'll be happy to help!
