High Quality
The brands we stock also do everything within their power during the crafting process to ensure their finished products are well made and high quality. From Abrand and Assembly Label to Brie Leon and Charlie Holiday and so many more, we truly have an incredible range that embodies this Flo & Frankie value.
We have three base values from which all of our initiatives, developments and actions are derived from these are: High Quality, Community Kindness & Environmental Responsibility.
Pre Order FAQ
What is a pre-order?
A pre-order allows you to reserve an item before it becomes available for general sale. It’s the best way to secure your size and style before they sell out!
How do I place a pre-order?
Shop as normal, eligible items will be clearly marked as Pre-Order. Just add to cart and check out like usual. We’ll take care of the rest!
When will I be charged?
Your card will be charged at the time you place your pre-order, securing your item ahead of release.
Can I cancel or change my pre-order?
Yes! You can cancel your pre-order any time before it ships. Just click the link below to manage your order:
Manage My Order
Please note: Once your item has shipped, it follows our Returns Policy.
Can I combine pre-order items with in-stock items?
Absolutely! Just note they will be shipped separately:
In-stock items ship right away
Pre-order items ship once available
You’ll only be charged once for shipping (if applicable).
Why does my checkout look different?
You may notice a slightly different checkout experience for pre-orders. That’s because we partner with Purple Dot, a trusted pre-order platform, to help us manage this process smoothly.
What happens if there’s a delay with my pre-order?
While rare, delays can happen. If your estimated shipping date changes, we’ll contact you right away and give you the option to wait or cancel for a full refund.
Will pre-order items ever sell out?
Yes! Pre-order stock is limited. Once it's gone, items will be marked as Sold Out. We recommend ordering early to avoid missing out.
Can I return a pre-ordered item?
Yes, pre-orders are fully returnable under our Returns Policy
Need more help?
We’re here for you: customercare@floandfrankie.com
