SHIPPING AND DELIVERY

BLACK FRIDAY | Delivery Updates on your order

Thank you so much for your incredible support this Black Friday! We're thrilled to let you know that your order is on its way and should be with you in just a day or two.

We were absolutely blown away by the overwhelming response this year—it was beyond what we anticipated and a wonderful surprise. While it did catch us a little off guard, our team has been working tirelessly, putting in extra hours all weekend to make sure every order is carefully packed and shipped as quickly as possible.

We truly appreciate your patience and understanding. Your goodies are nearly there, and we can’t wait for you to enjoy them! x

CHRISTMAS DELIVERY CUT-OFFS

For all online orders to standard addresses in New Zealand and Australia, the delivery cut-off was Thursday, 19th December, at 11:55 PM.

Orders will be shipped via NZ Post (New Zealand) and DHL (Australia). While we will do our absolute best to ensure your goodies arrive on time, please note that we cannot guarantee delivery before Christmas for orders placed after the cut-off date.

Thank you for your understanding!

Please check NZ POST / DHL directly 

FREE SHIPPING | AU

Free shipping when you spend over $100 within Australia.

*Does not apply to gift cards or credits

DELIVERY COSTS | AUSTRALIA

Flat Rate Shipping | Australia $9.99

AUSTRALIA DELIVERY TIME FRAMES

We are currently partnered with DHL for international shipping to Australia.

We aim to dispatch all orders within 24 hours between Monday - Friday for orders received before 10am AEST.

Metro cities across Australia can expect delivery within 1 day excluding Perth and Cairns which will take 1-2 days. Rural areas across Australia will take anywhere between 2-3 days.

To track your order, please visit : www.dhl.com/au-en/home/tracking

DELAYS DURING SALES PERIODS

Please note that during our sale/promotional events such as Black Friday and Christmas, delivery may be longer than the specified delivery times.

To guarantee delivery before Christmas, we recommend placing your order by 18th December to ensure it arrives on time.

BULKY ITEMS

Bulky items can be a bit tricky when it comes to delivery. If this is the case it will be identified in the product description and is excluded from normal shipping costs, however we’ll contact you with a freight quote on your request.

RETURNS

For all return queries, please visit our returns page.

STILL HAVE SOME QUERIES?

We’re here for you! You can contact us on:

EMAIL: care@floandfrankie.com.au

LIVE CHAT: www.floandfrankie.com.au