How Do I Send Back My Online Return?

You can return items through our online returns portal,  in-store or post back to our PO Box address. Online returns are processed at our Returns Office during business hours Mon-Fri, from 9am-5pm.  Please send it to the address below: 

Flo & Frankie ATTN Returns Office
PO Box 137072, Parnell 1052, Auckland

If you are unable to send to a PO Box, please use the following street address instead:
ATTN: Online Returns
Unit F,
79 St Georges Bay Road
Parnell Auckland 1052 

Please note: This is not a customer-facing location, and we are unable to accept returns in person at this address.