How Do I Send Back My Online Return?

You can return items through our online returns portal,  in-store or post back to our PO Box address. Online returns are processed at our Returns Office during business hours Mon-Fri, from 9am-5pm.  Please send it to the address below: 

Flo & Frankie ATTN Returns Office

PO Box 137072, Parnell 1052, Auckland

Note, orders returned in-store for a refund will be sent to our returns office for processing, please allow 1-2 business days for this to be processed once received.